ASTPP i have 4 problems please help

hello and have a good day

i have 3 issue with ASTPP

1 - ORIGINATOR_CANCEL [487]

2 - NORMAL_TEMPORARY_FAILURE [41]

3- Hung-up calls without reqoust

4- There is no sound for 2 part if call started

please advice

Hi @satband , can you please check on server sip logs with below command
sngrep -c

check the leg B the invite from ASTPP freeswitch to your gateways .

and for audio can you check if your server open UDP ranges is 16384-32767

How I can pass this command its not found on my terminal

Regarding UDP Port is ok

[root@vps2311136 ~]# firewall-cmd --add-port=16384-32767/udp --permanent
Warning: ALREADY_ENABLED: 16384-32767:udp
success

@satband you can install sngrep
if debian9/10 OS than the command to install apt-get install sngrep

Below log as requested please advice

sngrep - SIP messages flow viewer
Current Mode: Online [any] Calls: 6
Match Expression: BPF Filter:
Display Filter:
^Idx Method SIP From SIP To Msgs Source Destination Call State
[ ] 1 INVITE 297@ServerIP. 305@ServerIP. 11 107.158.146.178:24690 ServerIP IN CALL
[ ] 2 INVITE 00146XXXXXXX:5060@ 00146XXXXXXX@206. 13 5.226.139.217:59591 ServerIP REJECTED
[ ] 3 INVITE 11@ServerIP 1004000442038073102@206.7 13 45.134.144.70:49811 ServerIP REJECTED
[ ] 4 INVITE 297@ServerIP. 00201XXXXXXXXX@satband.sa 9 107.158.146.178:24690 ServerIP REJECTED
[ ] 5 INVITE 297@ServerIP 00201XXXXXXXXX@sip.callwit 5 ServerIP 158.69.227.121:5060 REJECTED
[ ] 6 INVITE 297@ServerIP 00201XXXXXXXXX@sip.callwit 5 ServerIP 158.69.227.121:5060 REJECTED


                                           Call flow for 1171116191-1596487174-2064770697 (Color by Request/Response)
                                                        xINVITE sip:1005000442038073102@ServerIP SIP/2.0
       45.134.144.70:53079           ServerIPxVia: SIP/2.0/UDP 45.134.144.70:53079;branch=z9hG4bK310169995
      qqqqqqqqqqwqqqqqqqqq          qqqqqqqqqqwqqqqqqqqqxMax-Forwards: 70

07:32:41.513902 x INVITE (SDP) x xFrom: sip:11@ServerIP;tag=1842126620
+0.000272 x qqqqqqqqqqqqqqqqqqqqqqqqqq> x xTo: sip:1005000442038073102@ServerIP
07:32:41.514174 x 100 Trying x xCall-ID: 1171116191-1596487174-2064770697
+0.000961 x <qqqqqqqqqqqqqqqqqqqqqqqqqq x xCSeq: 1 INVITE
07:32:41.515135 x 407 Proxy Authentication R x xContact: sip:11@45.134.144.70:53079
+0.500867 x <qqqqqqqqqqqqqqqqqqqqqqqqqq x xContent-Type: application/sdp
07:32:42.016002 x 407 Proxy Authentication R x xContent-Length: 206
+1.001791 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xAllow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER, SUBSCRIBE, UPDATE
07:32:43.017793 x 407 Proxy Authentication R x xPUBLISH
+2.000429 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x x
07:32:45.018222 x 407 Proxy Authentication R x xv=0
+4.001002 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xo=11 16264 18299 IN IP4 192.168.1.83
07:32:49.019224 x 407 Proxy Authentication R x xs=call
+4.001015 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xc=IN IP4 192.168.1.83
07:32:53.020239 x 407 Proxy Authentication R x xt=0 0
+4.001229 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xm=audio 25282 RTP/AVP 0 101
07:32:57.021468 x 407 Proxy Authentication R x xa=rtpmap:0 pcmu/8000
+4.000485 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xa=rtpmap:8 pcma/8000
07:33:01.021953 x 407 Proxy Authentication R x xa=rtpmap:101 telephone-event/8000
x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xa=fmtp:101 0-11
x x x

                                                       xINVITE sip:00146XXXXXXX@ServerIP SIP/2.0
       23.148.145.137:49374          ServerIPxVia: SIP/2.0/UDP 23.148.145.137:49374;branch=z9hG4bK212098636
      qqqqqqqqqqwqqqqqqqqq          qqqqqqqqqqwqqqqqqqqqxMax-Forwards: 70

07:32:03.980954 x INVITE (SDP) x xFrom: sip:201@ServerIP;tag=782644124
+0.000334 x qqqqqqqqqqqqqqqqqqqqqqqqqq> x xTo: sip:00146XXXXXXX@ServerIP
07:32:03.981288 x 100 Trying x xCall-ID: 140142964-1500393925-2112881188
+0.001092 x <qqqqqqqqqqqqqqqqqqqqqqqqqq x xCSeq: 1 INVITE
07:32:03.982380 x 407 Proxy Authentication R x xContact: sip:201@23.148.145.137:49374
+0.018063 x <qqqqqqqqqqqqqqqqqqqqqqqqqq x xContent-Type: application/sdp
07:32:04.000443 x ACK x xContent-Length: 207
+0.000557 x qqqqqqqqqqqqqqqqqqqqqqqqqq> x xAllow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER, SUBSCRIBE, UPDATE
07:32:04.001000 x INVITE (SDP) x xPUBLISH
+0.000152 x qqqqqqqqqqqqqqqqqqqqqqqqqq> x xUser-Agent: Linksys-SPA942
07:32:04.001152 x 100 Trying x x
+0.009344 x <qqqqqqqqqqqqqqqqqqqqqqqqqq x xv=0
07:32:04.010496 x 403 Forbidden x xo=201 16264 18299 IN IP4 192.168.1.83
+0.500691 x <qqqqqqqqqqqqqqqqqqqqqqqqqq x xs=call
07:32:04.511187 x 403 Forbidden x xc=IN IP4 192.168.1.83
+1.000208 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xt=0 0
07:32:05.511395 x 403 Forbidden x xm=audio 25282 RTP/AVP 0 101
+1.999983 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xa=rtpmap:0 pcmu/8000
07:32:07.511378 x 403 Forbidden x xa=rtpmap:8 pcma/8000
+3.999504 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x xa=rtpmap:101 telephone-event/8000
07:32:11.510882 x 403 Forbidden x xa=fmtp:101 0-11
+3.999981 x <<<qqqqqqqqqqqqqqqqqqqqqqqq x x

Your log is not useful as that is not having full information. We need sngrep .pcap file and freeswitch console log to invest the problem. Please capture it and share.