I have a 60/60 appraisal( Initial increment and Increment) in my rate group. How could I see the reports with the minutes in 60/60?
Hello @cvillalba ,
Please check below document, it could be helpful to understand the flow.
But the report shows the actual minute, not the rated minute. For example, for a call with a rating of 60/60 and a duration of 00:01:03, the rated minute would be 00:02:00. Could the report show that?
@cvillalba can you please share the screenshot, how its showing you.