I have mapped ip through IP setting but when i try to return a call to a specific DID I GET THE ERROR “ Accountcode is not authenticated!!”Preformatted textAccount Code not authenticated.
No one can help without logs.
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X log(WARNING Accountcode is not authenticated!!)
2024-06-20 14:44:48.925111 98.57% [WARNING] mod_dptools.c:1865 Accountcode is not authenticated!!
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(original_caller_id_name=0779205097)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [original_caller_id_name]=[0779205097]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(original_caller_id_number=0779205097)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [original_caller_id_number]=[0779205097]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(error_cdr=1)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [error_cdr]=[1]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(callstart=2024-06-20 11:44:48)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [callstart]=[2024-06-20 11:44:48]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(account_id=0)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [account_id]=[0]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(parent_id=0)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [parent_id]=[0]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(call_direction=inbound)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [call_direction]=[inbound]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(calltype=DID)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [calltype]=[DID]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(sip_ignore_remote_cause=true)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [sip_ignore_remote_cause]=[true]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(call_processed=internal)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [call_processed]=[internal]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(effective_destination_number=311)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [effective_destination_number]=[311]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X set(last_bridge_hangup_cause=AUTHENTICATION_FAIL)
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_dptools.c:1671 SET sofia/default/0779205097@X.X.X.X [last_bridge_hangup_cause]=[AUTHENTICATION_FAIL]
EXECUTE [depth=0] sofia/default/0779205097@X.X.X.X hangup(AUTHENTICATION_FAIL)
2024-06-20 14:44:48.925111 98.57% [NOTICE] mod_dptools.c:1374 Hangup sofia/default/0779205097@X.X.X.X [CS_EXECUTE] [NORMAL_CLEARING]
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_session.c:2979 sofia/default/0779205097@X.X.X.X skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:647 (sofia/default/0779205097@X.X.X.X) State EXECUTE going to sleep
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:581 (sofia/default/0779205097@X.X.X.X) Running State Change CS_HANGUP (Cur 1 Tot 98)
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:844 (sofia/default/0779205097@X.X.X.X) Callstate Change RINGING → HANGUP
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:846 (sofia/default/0779205097@X.X.X.X) State HANGUP
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_sofia.c:469 Channel sofia/default/0779205097@X.X.X.X hanging up, cause: NORMAL_CLEARING
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_sofia.c:614 Responding to INVITE with: 480
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:59 sofia/default/0779205097@X.X.X.X Standard HANGUP, cause: NORMAL_CLEARING
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:846 (sofia/default/0779205097@X.X.X.X) State HANGUP going to sleep
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:616 (sofia/default/0779205097@X.X.X.X) State Change CS_HANGUP → CS_REPORTING
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:581 (sofia/default/0779205097@X.X.X.X) Running State Change CS_REPORTING (Cur 1 Tot 98)
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:932 (sofia/default/0779205097@X.X.X.X) State REPORTING
2024-06-20 14:44:48.925111 98.57% [INFO] mod_json_cdr.c:272 Process [9df40f62-a8ba-4827-95c1-43b4f67cad90.cdr.json]
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:168 sofia/default/0779205097@X.X.X.X Standard REPORTING, cause: NORMAL_CLEARING
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:932 (sofia/default/0779205097@X.X.X.X) State REPORTING going to sleep
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:607 (sofia/default/0779205097@X.X.X.X) State Change CS_REPORTING → CS_DESTROY
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_session.c:1744 Session 98 (sofia/default/0779205097@X.X.X.X) Locked, Waiting on external entities
2024-06-20 14:44:48.925111 98.57% [NOTICE] switch_core_session.c:1762 Session 98 (sofia/default/0779205097@X.X.X.X) Ended
2024-06-20 14:44:48.925111 98.57% [NOTICE] switch_core_session.c:1766 Close Channel sofia/default/0779205097@X.X.X.X [CS_DESTROY]
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:735 (sofia/default/0779205097@X.X.X.X) Running State Change CS_DESTROY (Cur 0 Tot 98)
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:745 (sofia/default/0779205097@X.X.X.X) State DESTROY
2024-06-20 14:44:48.925111 98.57% [DEBUG] mod_sofia.c:380 sofia/default/0779205097@X.X.X.X SOFIA DESTROY
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:175 sofia/default/0779205097@X.X.X.X Standard DESTROY
2024-06-20 14:44:48.925111 98.57% [DEBUG] switch_core_state_machine.c:745 (sofia/default/0779205097@X.X.X.X) State DESTROY going to sleep
freeswitch@kla-vbilling>
Pease capture then entire call log and share that in Pastebin.