API Call Fails with "403 Forbidden" When Integrating ASTPP with External CRM

Developer Discussion
1

Hello

I am currently integrating ASTPP with a custom CRM system via the REST API. However; when attempting to make POST requests for creating customer accounts, I receive a “403 Forbidden” error. The API key is correctly generated & I’ve verified that the API access settings in the ASTPP admin panel allow external connections. :upside_down_face:

I’ve also checked the server’s firewall settings and ensured the correct headers are included in the request. Despite these efforts, the issue persists. :thinking: I suspect this might be related to API authentication or user permission settings within ASTPP.

Has anyone faced a similar challenge? :thinking: Any suggestions on troubleshooting this issue or configuring proper API access would be helpful. A detailed guide on ASTPP API authentication and role-based access control would be appreciated. Checked OPEN APIs in V6 Community Salesforce Developer Course resources, I noticed a big improvement in my understanding.

Thank you !! :slightly_smiling_face:

2

Always helps to include any and all logs showing the API attempt/call attempt else it is anyone’s guess as to why it is faiing