I would like to assign Caller IDs to my customers when they are calling through my provider. I opened the customers profile, went to Caller IDs, and added all the Caller IDs I wanted to assign to this particular customer. The problem is that the calls are still appearing with the original caller id from the customer, and not the Caller IDs that I had assigned to the customer. How do I configure them to show?
Hello @hemdip.badani ,
I tried to force Caller ID for the customer, but it also did not work. I tried the terminating call localization setup, the caller id sent to the provider remains the same. The only thing that is responding is if I set the “from user” field on the gateway, but that means that all calls passing through that gateway have only one caller identity.
The challenge I am having with localization is that I have multiple varying caller IDs from my customer, not one specific caller ID. Is there a placeholder for ANY caller ID so that it can be replaced by one preferred ID? For example, change any xxxxxxxxx caller id from customer to 12345678