ASTPP 4.0.1 User_Not_Registered

Hi,

I am receiving an inbound DID. However, my SIP Trace shows
error “User_Not_Registered”

Running command list_user reveals nothing and sofia_contact reveals “User_Not_Registered”.

Show Registrations - reveals:
9856937967,8vSSYnN7QcIRw5u3nfg5pA…,sofia/sip-ip/sip:9856937967@92.7.187.203:39706;transport=UDP;rinstance=ec30c6121794d08f,1615480452,92.7.187.203,39706,udp,astpp.myrevbill.com,

1 total.

Then I ran command below:
sofia status profile sip-ip reg

Registrations:

Call-ID: S3gXf-fjxpA9ws47L8bh9w…
User: 9856937967@xxxx
Contact: “” sip:9856937967@92.7.187.203:62990;transport=UDP;rinstance=df94511808fbcf07
Agent: Z 5.4.9 rv2.10.11.7
Status: Registered(UDP)(unknown) EXP(2021-03-11 11:03:29) EXPSECS(102)
Ping-Status: Reachable
Ping-Time: 0.00
Host: xxxx
IP: 92.7.187.203
Port: 62990
Auth-User: 9856937967
Auth-Realm: xxxxx
MWI-Account: 9856937967@xxxxx

Total items returned: 1

Thanks!

This is my Sip Trace.
Sip Trace Log:

2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:584 (sofia/sip-ip/01226971834@10.0.1.29) Running State Change CS_NEW (Cur 1 Tot 1)
2021-03-10 12:20:17.534757 [DEBUG] sofia.c:9873 sofia/sip-ip/01226971834@10.0.1.29 receiving invite from 10.0.1.29:5060 version: 1.6.20 64bit
2021-03-10 12:20:17.534757 [DEBUG] sofia.c:9989 IP 10.0.1.29 Approved by acl “default[]”. Access Granted.
2021-03-10 12:20:17.534757 [DEBUG] sofia.c:7084 Channel sofia/sip-ip/01226971834@10.0.1.29 entering state [received][100]
2021-03-10 12:20:17.534757 [DEBUG] sofia.c:7094 Remote SDP:
v=0
o=- 283383691 283383691 IN IP4 10.0.1.29
s=Asterisk
c=IN IP4 10.0.1.29
t=0 0
m=audio 11144 RTP/AVP 0 8 9 4 3 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:4 G723/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=maxptime:150

2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[PCMU:0:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4504 Audio Codec Compare [PCMU:0:8000:20:64000:1] ++++ is saved as a match
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[PCMA:8:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[G729:18:8000:20:8000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[PCMU:0:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[PCMA:8:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4504 Audio Codec Compare [PCMA:8:8000:20:64000:1] ++++ is saved as a match
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[G729:18:8000:20:8000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G722:9:8000:20:64000:1]/[PCMU:0:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G722:9:8000:20:64000:1]/[PCMA:8:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G722:9:8000:20:64000:1]/[G729:18:8000:20:8000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G723:4:8000:20:6300:1]/[PCMU:0:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G723:4:8000:20:6300:1]/[PCMA:8:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G723:4:8000:20:6300:1]/[G729:18:8000:20:8000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [GSM:3:8000:20:13200:1]/[PCMU:0:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [GSM:3:8000:20:13200:1]/[PCMA:8:8000:20:64000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [GSM:3:8000:20:13200:1]/[G729:18:8000:20:8000:1]
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4365 Set telephone-event payload to 101@8000
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:3061 Set Codec sofia/sip-ip/01226971834@10.0.1.29 PCMU/8000 20 ms 160 samples 64000 bits 1 channels
2021-03-10 12:20:17.534757 [DEBUG] switch_core_codec.c:111 sofia/sip-ip/01226971834@10.0.1.29 Original read codec set to PCMU:0
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4708 Set telephone-event payload to 101@8000
2021-03-10 12:20:17.534757 [DEBUG] switch_core_media.c:4767 sofia/sip-ip/01226971834@10.0.1.29 Set 2833 dtmf send payload to 101 recv payload to 101
2021-03-10 12:20:17.534757 [DEBUG] sofia.c:7507 (sofia/sip-ip/01226971834@10.0.1.29) State Change CS_NEW → CS_INIT
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:603 (sofia/sip-ip/01226971834@10.0.1.29) State NEW
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:584 (sofia/sip-ip/01226971834@10.0.1.29) Running State Change CS_INIT (Cur 1 Tot 1)
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:627 (sofia/sip-ip/01226971834@10.0.1.29) State INIT
2021-03-10 12:20:17.534757 [DEBUG] mod_sofia.c:90 sofia/sip-ip/01226971834@10.0.1.29 SOFIA INIT
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:40 sofia/sip-ip/01226971834@10.0.1.29 Standard INIT
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:48 (sofia/sip-ip/01226971834@10.0.1.29) State Change CS_INIT → CS_ROUTING
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:627 (sofia/sip-ip/01226971834@10.0.1.29) State INIT going to sleep
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:584 (sofia/sip-ip/01226971834@10.0.1.29) Running State Change CS_ROUTING (Cur 1 Tot 1)
2021-03-10 12:20:17.534757 [DEBUG] switch_channel.c:2249 (sofia/sip-ip/01226971834@10.0.1.29) Callstate Change DOWN → RINGING
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:643 (sofia/sip-ip/01226971834@10.0.1.29) State ROUTING
2021-03-10 12:20:17.534757 [DEBUG] mod_sofia.c:143 sofia/sip-ip/01226971834@10.0.1.29 SOFIA ROUTING
2021-03-10 12:20:17.534757 [DEBUG] switch_core_state_machine.c:236 sofia/sip-ip/01226971834@10.0.1.29 Standard ROUTING
2021-03-10 12:20:17.534757 [INFO] mod_dialplan_xml.c:637 Processing 01226971834 <01226971834>->03302290443 in context default
2021-03-10 12:20:17.596174 [DEBUG] freeswitch_lua.cpp:365 DBH handle 0x7f3ebc1cae70 Connected.
2021-03-10 12:20:17.596174 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [LOAD_CONF] Query :SELECT name,value FROM system WHERE group_title IN (‘global’,‘opensips’,‘callingcard’,‘calls’,‘InternationalPrefixes’)
2021-03-10 12:20:17.596174 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [LOAD_ADDON_CONF] Query :SELECT package_name FROM addons
2021-03-10 12:20:17.596174 [INFO] switch_cpp.cpp:1365 [ASTPP] [Dialplan] Dialed number : 03302290443
2021-03-10 12:20:17.596174 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [DOAUTHORIZATION] Query :SELECT access_number FROM accessnumber WHERE access_number = ‘03302290443’ AND status=0 limit 1
2021-03-10 12:20:17.596174 [INFO] switch_cpp.cpp:1365 [ASTPP] [Dialplan] Caller Id name / number : 01226971834 / 01226971834
2021-03-10 12:20:17.596174 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [CHECK_DID] Query :SELECT A.id as id,A.number as did_number,B.id as accountid,B.number as account_code,A.number as did_number,A.connectcost,A.includedseconds,A.cost,A.inc,A.extensions,A.maxchannels,A.call_type,A.city,A.province,A.init_inc,A.leg_timeout,A.status,A.country_id,A.call_type_vm_flag FROM dids AS A,accounts AS B WHERE B.status=0 AND B.deleted=0 AND B.id=A.accountid AND A.number =“03302290443” LIMIT 1
2021-03-10 12:20:17.596174 [INFO] switch_cpp.cpp:1365 [ASTPP] [Dialplan] Call direction : inbound
2021-03-10 12:20:17.596174 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [IPAUTHENTICATION] Query :SELECT ip_map., (SELECT number FROM accounts where id=accountid AND status=0 AND deleted=0) AS account_code FROM ip_map WHERE INET_ATON(“10.0.1.29”) BETWEEN(INET_ATON(SUBSTRING_INDEX(ip, ‘/’, 1)) & 0xffffffff ^((0x1 <<(32 - SUBSTRING_INDEX(ip, ‘/’, -1))) -1 )) AND(INET_ATON(SUBSTRING_INDEX(ip, ‘/’, 1)) |((0x100000000 >> SUBSTRING_INDEX(ip,’/’, -1)) -1)) AND “03302290443” LIKE CONCAT(prefix,’%’) ORDER BY LENGTH(prefix) DESC LIMIT 1
2021-03-10 12:20:17.634761 [INFO] switch_cpp.cpp:1365 [ASTPP] [Accountcode : 9856937967]
2021-03-10 12:20:17.634761 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [DOAUTHORIZATION] Query :SELECT * FROM accounts WHERE number = “9856937967” AND deleted = 0 limit 1
2021-03-10 12:20:17.634761 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [CHECK_SPEEDDIAL] Query :SELECT A.number FROM speed_dial as A,accounts as B WHERE B.status=0 AND B.deleted=0 AND B.id=A.accountid AND A.speed_num =“03302290443” AND A.accountid = ‘13’ limit 1
2021-03-10 12:20:17.634761 [INFO] switch_cpp.cpp:1365 [ASTPP] [Dialplan] SPEED DIAL NUMBER : 03302290443
2021-03-10 12:20:17.634761 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [CHECK_DID] Query :SELECT A.id as id,A.number as did_number,B.id as accountid,B.number as account_code,A.number as did_number,A.connectcost,A.includedseconds,A.cost,A.inc,A.extensions,A.maxchannels,A.call_type,A.city,A.province,A.init_inc,A.leg_timeout,A.status,A.country_id,A.call_type_vm_flag FROM dids AS A,accounts AS B WHERE B.status=0 AND B.deleted=0 AND B.id=A.accountid AND A.number =“03302290443” LIMIT 1
2021-03-10 12:20:17.634761 [INFO] switch_cpp.cpp:1365 [ASTPP] [Dialplan] New Call direction : inbound
2021-03-10 12:20:17.634761 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [IS_CHECK_DID] Query :SELECT * FROM dids WHERE number =“03302290443” AND (accountid = 0 OR status = 1) LIMIT 1
2021-03-10 12:20:17.634761 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [GET_PACKAGE_INFO] call_direction :inbound
2021-03-10 12:20:17.634761 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [GET_PACKAGE_INFO] DID_ACCOUNTID :2
2021-03-10 12:20:17.634761 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [GET_PACKAGE_INFO] Query :SELECT ,P.id as package_id,P.product_id as product_id FROM packages_view as P inner join package_patterns as PKGPTR on P.product_id = PKGPTR.product_id WHERE (patterns = '^03302290443.’ OR patterns = '^0330229044.
’ OR patterns = ‘^033022904.’ OR patterns = '^03302290.’ OR patterns = ‘^0330229.’ OR patterns = '^033022.’ OR patterns = ‘^03302.’ OR patterns = '^0330.’ OR patterns = ‘^033.’ OR patterns = '^03.’ OR patterns = ‘^0.*’ OR patterns =’–’) AND accountid = 2 ORDER BY LENGTH(PKGPTR.patterns) DESC
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] =============== Account Information ===================
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] User id : 13
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Account code : 9856937967
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Balance : 10000
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Type : 0 [0:prepaid,1:postpaid]
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Ratecard id : 1
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] ========================================================
2021-03-10 12:20:17.655679 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [GET_PRICELIST_INFO] Query :select * from pricelists WHERE id = 1 AND status = 0
2021-03-10 12:20:17.655679 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [GET_RATES] call_direction :inbound
2021-03-10 12:20:17.655679 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [CHECK_DID] Query :SELECT A.id as id,A.number as did_number,B.id as accountid,B.number as account_code,A.number as did_number,A.connectcost,A.includedseconds,A.cost,A.inc,A.extensions,A.maxchannels,A.call_type,A.city,A.province,A.init_inc,A.leg_timeout,A.status,A.country_id,A.call_type_vm_flag FROM dids AS A,accounts AS B WHERE B.status=0 AND B.deleted=0 AND B.id=A.accountid AND A.number =“03302290443” LIMIT 1
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] call_direction:::::: inbound
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] =============== Rates Information ===================
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] ID : 1
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Connectcost : 0.00000
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Includedseconds : 0
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Cost : 1.30378
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] comment : 03302290443
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Country Id : 200
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Accid : 13
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] ================================================================
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] [FIND_MAXLENGTH] Your10000 balance Accountid 13 !!!
2021-03-10 12:20:17.655679 [NOTICE] switch_cpp.cpp:1365 [ASTPP] [FIND_MAXLENGTH] Limiting call to config max length 100 mins!
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] Call Max length duration : 100 minutes
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] [userinfo] INB_FREE:TRUE
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] [userinfo] free_inbound:1
2021-03-10 12:20:17.655679 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [GET_OVERRIDE_CALLERID] Query :SELECT callerid_name as cid_name,callerid_number as cid_number,accountid FROM accounts_callerid WHERE accountid = 13 AND status=0 LIMIT 1
2021-03-10 12:20:17.655679 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [DOAUTHORIZATION] Query :SELECT * FROM accounts WHERE id = “2” AND deleted = 0 limit 1
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] [userinfo] Actual CustomerInfo XML:13
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] [userinfo] Userinfo XML:13
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] [userinfo] Actual CustomerInfo XML : 13
2021-03-10 12:20:17.655679 [INFO] switch_cpp.cpp:1365 [ASTPP] maxlength::::::::: 100
2021-03-10 12:20:17.655679 [DEBUG] switch_cpp.cpp:1365 [ASTPP] custom_function_name:::::::::::::::::::::::::custom_inbound_0
2021-03-10 12:20:17.655679 [DEBUG] switch_cpp.cpp:1365 [ASTPP] [Dialplan] Generated XML:<?xml version="1.0" encoding="UTF-8" standalone="no"?>

2021-03-10 12:20:17.655679 [DEBUG] freeswitch_lua.cpp:382 DBH handle 0x7f3ebc1cae70 released. Dialplan: sofia/sip-ip/01226971834@10.0.1.29 parsing [default->03302290443] continue=false Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Regex (PASS) [03302290443] destination_number(03302290443) =~ /03302290443/ break=on-false Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(effective_destination_number=03302290443) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(bridge_pre_execute_bleg_app=sched_hangup) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(bridge_pre_execute_bleg_data=+6000 normal_clearing) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(callstart=2021-03-10 12:20:17) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(hangup_after_bridge=true) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(continue_on_fail=TRUE) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(account_id=13) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(parent_id=0) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(entity_id=3) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(call_processed=internal) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(call_direction=inbound) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(accountname=FreePBX) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(origination_rates_did=ID:1|CODE:^03302290443.*|DESTINATION:03302290443|CONNECTIONCOST:0.00000|INCLUDEDSECONDS:0|CT:0|COST:1.30378|INC:0|INITIALBLOCK:0|RATEGROUP:0|MARKUP:0|CI:200|ACCID:2) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(origination_rates=0) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(original_caller_id_name=01226971834) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(original_caller_id_number=01226971834) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(effective_caller_id_name=01226971834) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(effective_caller_id_number=01226971834) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(receiver_accid=2) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action export(presence_data=x|||Dial9(9856937967)|||^03302290443.* // 03302290443 // 1.30378||||||DID) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action export(call_type=0) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action set(calltype=DID-LOCAL) Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action bridge([leg_timeout=0]user/9856937967@${domain_name}) |--- Dialplan: Processing recursive conditions level:1 [03302290443_recur_1] require-nested=TRUE |--- Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Regex (PASS) [03302290443_recur_1] ${cond(${user_data 9856937967@${domain_name} param vm-enabled} == true ? YES : NO)}(YES) =~ /^YES$/ break=on-false |--- Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action answer() |--- Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action export(voicemail_alternate_greet_id=03302290443) |--- Dialplan: sofia/sip-ip/01226971834@10.0.1.29 Action voicemail(default $${domain_name} 9856937967) 2021-03-10 12:20:17.682238 [DEBUG] switch_core_state_machine.c:286 (sofia/sip-ip/01226971834@10.0.1.29) State Change CS_ROUTING -> CS_EXECUTE 2021-03-10 12:20:17.682238 [DEBUG] switch_core_state_machine.c:643 (sofia/sip-ip/01226971834@10.0.1.29) State ROUTING going to sleep 2021-03-10 12:20:17.682238 [DEBUG] switch_core_state_machine.c:584 (sofia/sip-ip/01226971834@10.0.1.29) Running State Change CS_EXECUTE (Cur 1 Tot 1) 2021-03-10 12:20:17.682238 [DEBUG] switch_core_state_machine.c:650 (sofia/sip-ip/01226971834@10.0.1.29) State EXECUTE 2021-03-10 12:20:17.682238 [DEBUG] mod_sofia.c:198 sofia/sip-ip/01226971834@10.0.1.29 SOFIA EXECUTE 2021-03-10 12:20:17.682238 [DEBUG] switch_core_state_machine.c:328 sofia/sip-ip/01226971834@10.0.1.29 Standard EXECUTE EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(effective_destination_number=03302290443) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [effective_destination_number]=[03302290443] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(bridge_pre_execute_bleg_app=sched_hangup) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [bridge_pre_execute_bleg_app]=[sched_hangup] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(bridge_pre_execute_bleg_data=+6000 normal_clearing) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [bridge_pre_execute_bleg_data]=[+6000 normal_clearing] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(callstart=2021-03-10 12:20:17) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [callstart]=[2021-03-10 12:20:17] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(hangup_after_bridge=true) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [hangup_after_bridge]=[true] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(continue_on_fail=TRUE) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [continue_on_fail]=[TRUE] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(account_id=13) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [account_id]=[13] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(parent_id=0) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [parent_id]=[0] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(entity_id=3) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [entity_id]=[3] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(call_processed=internal) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [call_processed]=[internal] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(call_direction=inbound) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [call_direction]=[inbound] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(accountname=FreePBX) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [accountname]=[FreePBX] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(origination_rates_did=ID:1|CODE:^03302290443.*|DESTINATION:03302290443|CONNECTIONCOST:0.00000|INCLUDEDSECONDS:0|CT:0|COST:1.30378|INC:0|INITIALBLOCK:0|RATEGROUP:0|MARKUP:0|CI:200|ACCID:2) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [origination_rates_did]=[ID:1|CODE:^03302290443.*|DESTINATION:03302290443|CONNECTIONCOST:0.00000|INCLUDEDSECONDS:0|CT:0|COST:1.30378|INC:0|INITIALBLOCK:0|RATEGROUP:0|MARKUP:0|CI:200|ACCID:2] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(origination_rates=0) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [origination_rates]=[0] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(original_caller_id_name=01226971834) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [original_caller_id_name]=[01226971834] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(original_caller_id_number=01226971834) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [original_caller_id_number]=[01226971834] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(effective_caller_id_name=01226971834) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [effective_caller_id_name]=[01226971834] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(effective_caller_id_number=01226971834) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [effective_caller_id_number]=[01226971834] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(receiver_accid=2) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [receiver_accid]=[2] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 export(presence_data=x|||Dial9(9856937967)|||^03302290443.* // 03302290443 // 1.30378||||||DID) 2021-03-10 12:20:17.682238 [DEBUG] switch_channel.c:1296 EXPORT (export_vars) [presence_data]=[x|||Dial9(9856937967)|||^03302290443.* // 03302290443 // 1.30378||||||DID] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 export(call_type=0) 2021-03-10 12:20:17.682238 [DEBUG] switch_channel.c:1296 EXPORT (export_vars) [call_type]=[0] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 set(calltype=DID-LOCAL) 2021-03-10 12:20:17.682238 [DEBUG] mod_dptools.c:1548 SET sofia/sip-ip/01226971834@10.0.1.29 [calltype]=[DID-LOCAL] EXECUTE sofia/sip-ip/01226971834@10.0.1.29 bridge([leg_timeout=0]user/9856937967@10.0.1.212) 2021-03-10 12:20:17.682238 [DEBUG] switch_channel.c:1250 sofia/sip-ip/01226971834@10.0.1.29 EXPORTING[export_vars] [presence_data]=[x|||Dial9(9856937967)|||^03302290443.* // 03302290443 // 1.30378||||||DID] to event 2021-03-10 12:20:17.682238 [DEBUG] switch_channel.c:1250 sofia/sip-ip/01226971834@10.0.1.29 EXPORTING[export_vars] [call_type]=[0] to event 2021-03-10 12:20:17.682238 [DEBUG] switch_ivr_originate.c:2142 Parsing global variables 2021-03-10 12:20:17.682238 [DEBUG] switch_ivr_originate.c:2669 Parsing session specific variables 2021-03-10 12:20:17.682238 [DEBUG] switch_channel.c:1250 sofia/sip-ip/01226971834@10.0.1.29 EXPORTING[export_vars] [presence_data]=[x|||Dial9(9856937967)|||^03302290443.* // 03302290443 // 1.30378||||||DID] to event 2021-03-10 12:20:17.682238 [DEBUG] switch_channel.c:1250 sofia/sip-ip/01226971834@10.0.1.29 EXPORTING[export_vars] [call_type]=[0] to event 2021-03-10 12:20:17.682238 [DEBUG] switch_ivr_originate.c:2142 Parsing global variables 2021-03-10 12:20:17.682238 [NOTICE] switch_ivr_originate.c:2851 Cannot create outgoing channel of type [error] cause: [USER_NOT_REGISTERED] 2021-03-10 12:20:17.682238 [DEBUG] switch_ivr_originate.c:3848 Originate Resulted in Error Cause: 606 [USER_NOT_REGISTERED] 2021-03-10 12:20:17.682238 [NOTICE] switch_ivr_originate.c:2851 Cannot create outgoing channel of type [user] cause: [USER_NOT_REGISTERED] 2021-03-10 12:20:17.682238 [DEBUG] switch_ivr_originate.c:3848 Originate Resulted in Error Cause: 606 [USER_NOT_REGISTERED] 2021-03-10 12:20:17.682238 [INFO] mod_dptools.c:3436 Originate Failed. Cause: USER_NOT_REGISTERED EXECUTE sofia/sip-ip/01226971834@10.0.1.29 answer() 2021-03-10 12:20:17.682238 [DEBUG] switch_core_media.c:6878 AUDIO RTP [sofia/sip-ip/01226971834@10.0.1.29] 10.0.1.212 port 16840 -> 10.0.1.29 port 11144 codec: 0 ms: 20 2021-03-10 12:20:17.682238 [DEBUG] switch_rtp.c:4159 Not using a timer 2021-03-10 12:20:17.682238 [DEBUG] switch_core_media.c:7180 sofia/sip-ip/01226971834@10.0.1.29 Set 2833 dtmf send payload to 101 2021-03-10 12:20:17.682238 [DEBUG] switch_core_media.c:7187 sofia/sip-ip/01226971834@10.0.1.29 Set 2833 dtmf receive payload to 101 2021-03-10 12:20:17.682238 [DEBUG] switch_core_media.c:7210 sofia/sip-ip/01226971834@10.0.1.29 Set rtp dtmf delay to 40 2021-03-10 12:20:17.682238 [DEBUG] mod_sofia.c:850 Local SDP sofia/sip-ip/01226971834@10.0.1.29: v=0 o=FreeSWITCH 1615361977 1615361978 IN IP4 10.0.1.212 s=FreeSWITCH c=IN IP4 10.0.1.212 t=0 0 m=audio 16840 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=sendrecv

2021-03-10 12:20:17.682238 [NOTICE] mod_dptools.c:1312 Channel [sofia/sip-ip/01226971834@10.0.1.29] has been answered
2021-03-10 12:20:17.682238 [DEBUG] switch_channel.c:3773 (sofia/sip-ip/01226971834@10.0.1.29) Callstate Change RINGING → ACTIVE
EXECUTE sofia/sip-ip/01226971834@10.0.1.29 export(voicemail_alternate_greet_id=03302290443)
2021-03-10 12:20:17.682238 [DEBUG] switch_channel.c:1296 EXPORT (export_vars) [voicemail_alternate_greet_id]=[03302290443]
EXECUTE sofia/sip-ip/01226971834@10.0.1.29 voicemail(default 10.0.1.212 9856937967)
2021-03-10 12:20:17.715099 [DEBUG] sofia.c:7084 Channel sofia/sip-ip/01226971834@10.0.1.29 entering state [completed][200]
2021-03-10 12:20:17.715099 [DEBUG] sofia.c:7084 Channel sofia/sip-ip/01226971834@10.0.1.29 entering state [ready][200]
2021-03-10 12:20:49.734765 [NOTICE] sofia.c:1012 Hangup sofia/sip-ip/01226971834@10.0.1.29 [CS_EXECUTE] [NORMAL_CLEARING]
2021-03-10 12:20:49.734765 [DEBUG] switch_ivr_play_say.c:70 No language specified - Using [en]
2021-03-10 12:20:49.734765 [DEBUG] switch_core_session.c:2815 sofia/sip-ip/01226971834@10.0.1.29 skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:650 (sofia/sip-ip/01226971834@10.0.1.29) State EXECUTE going to sleep
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:584 (sofia/sip-ip/01226971834@10.0.1.29) Running State Change CS_HANGUP (Cur 1 Tot 1)
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:850 (sofia/sip-ip/01226971834@10.0.1.29) Callstate Change ACTIVE → HANGUP
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:852 (sofia/sip-ip/01226971834@10.0.1.29) State HANGUP
2021-03-10 12:20:49.734765 [DEBUG] mod_sofia.c:438 Channel sofia/sip-ip/01226971834@10.0.1.29 hanging up, cause: NORMAL_CLEARING
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:60 sofia/sip-ip/01226971834@10.0.1.29 Standard HANGUP, cause: NORMAL_CLEARING
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:852 (sofia/sip-ip/01226971834@10.0.1.29) State HANGUP going to sleep
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:619 (sofia/sip-ip/01226971834@10.0.1.29) State Change CS_HANGUP → CS_REPORTING
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:584 (sofia/sip-ip/01226971834@10.0.1.29) Running State Change CS_REPORTING (Cur 1 Tot 1)
2021-03-10 12:20:49.734765 [DEBUG] switch_core_state_machine.c:938 (sofia/sip-ip/01226971834@10.0.1.29) State REPORTING
2021-03-10 12:20:49.734765 [INFO] mod_json_cdr.c:271 Process [f9793c2e-819a-11eb-b65f-8914a0e01ab2.cdr.json]
2021-03-10 12:20:49.794754 [DEBUG] switch_core_state_machine.c:174 sofia/sip-ip/01226971834@10.0.1.29 Standard REPORTING, cause: NORMAL_CLEARING
2021-03-10 12:20:49.794754 [DEBUG] switch_core_state_machine.c:938 (sofia/sip-ip/01226971834@10.0.1.29) State REPORTING going to sleep
2021-03-10 12:20:49.794754 [DEBUG] switch_core_state_machine.c:610 (sofia/sip-ip/01226971834@10.0.1.29) State Change CS_REPORTING → CS_DESTROY
2021-03-10 12:20:49.794754 [DEBUG] switch_core_session.c:1665 Session 1 (sofia/sip-ip/01226971834@10.0.1.29) Locked, Waiting on external entities
2021-03-10 12:20:49.794754 [NOTICE] switch_core_session.c:1683 Session 1 (sofia/sip-ip/01226971834@10.0.1.29) Ended
2021-03-10 12:20:49.794754 [NOTICE] switch_core_session.c:1687 Close Channel sofia/sip-ip/01226971834@10.0.1.29 [CS_DESTROY]
2021-03-10 12:20:49.794754 [DEBUG] switch_core_state_machine.c:741 (sofia/sip-ip/01226971834@10.0.1.29) Running State Change CS_DESTROY (Cur 0 Tot 1)
2021-03-10 12:20:49.794754 [DEBUG] switch_core_state_machine.c:751 (sofia/sip-ip/01226971834@10.0.1.29) State DESTROY
2021-03-10 12:20:49.794754 [DEBUG] mod_sofia.c:343 sofia/sip-ip/01226971834@10.0.1.29 SOFIA DESTROY
2021-03-10 12:20:49.794754 [DEBUG] switch_core_state_machine.c:181 sofia/sip-ip/01226971834@10.0.1.29 Standard DESTROY
2021-03-10 12:20:49.794754 [DEBUG] switch_core_state_machine.c:751 (sofia/sip-ip/01226971834@10.0.1.29) State DESTROY going to sleep
freeswitch@astpp.myrevbill.com>

Thanks!!

Please share the trace/logs in https://pastebin.freeswitch.org/ with language selected as ‘Freeswitch’

OK!

FS Inbound DID Log - FreeSWITCH Pastebin

The issue seem to be of natting, you should correctly use ext-sip-ip param of sip profile