An apology for the delay in reply. The situation is that only the reseller profile shows calls that include information in Sip User.
Outbound calls made by a Carriers/Gateway do not include the Sip User, then they are not show in the CDR/Customer report.
For your time and support, thanks.
If you are logged into a reseller account and search by the customer then the system is not showing any records but when you login into admin portal and search then it’s displaying records. Is that right?
This is happening only with the records in which there is no sip user defined. Is that right?