[ERR] sofia_presence.c:555 Cannot find profile

General questions Freeswitch
1 
2023-10-19 18:42:41.339081 57.03% [ERR] sofia_presence.c:555 Cannot find profile 10.158.0.59

I had to update my server, after that this error appeared, does anyone know what it could be, because I’m getting calls stuck on the panel, when I try to drop the call nothing happens

2
  1. Is FS connecting with DB fine utilizing the db creds from /var/lib/astpp/astpp-config.conf and /etc/odbc.ini?
  2. Is Nginx server block on 8735 port listening locally and accessible?
3

Now this error has disappeared, after a reload in SIP Profile, However in relation to stuck calls, this didn’t solve it, I don’t know if it’s a Freeswitch bug, when this happens the client can no longer make calls, it already causes congestion in every attempt from him

4

You really should post a log showing what is happening during a call attempt

5

Captura de tela 2023-10-23 220250
Captura de tela 2023-10-23 2202501366×768 106 KB

Call finish no sngrep

6

Captura de tela 2023-10-23 220306
Captura de tela 2023-10-23 2203061366×768 96.6 KB

na cli freeswitch

7

Captura de tela 2023-10-23 220232
Captura de tela 2023-10-23 2202321366×768 97.9 KB

in panel

8

If you click on the hangup button the call does not end, I have already tested it on other calls that are not blocked and the hangup button works normally

9

Is there a response in the fs_cli when you click on that button?

10

no response, I did several tests to see if there would be any error but nothing

11

image
image1366×768 128 KB

I just haven’t finished the one that’s stuck

12

Are you using community version?

13

yes, this problem started after freeswitch updated to this version 1.10.10~release~24~4cb05e7f4a~bullseye-1~bullseye+1 -
after a debian update

14

This could be the zombie channel issue, there are several concerns logged with FreeSWITCH; you may try removing core.db and restart FreeSWITCH service.

15

it would be this way
/var/lib/freeswitch/db/

16

hi, several bugs reported in this version of freeswitch
1.10.10,
to fix the phantom connection problem
It is necessary to use a PCMU-only codec,
I’ve already done it here on my system and it worked, I’ll be working on fixing this bug and I’ll post anything again here

1 Like