Introducing Intelligent Call Monitoring for Enhanced Voice Security!

Announcements
1

We’re thrilled to unveil Intelligent Call Monitoring, a groundbreaking AI-powered feature now available in ASTPP! This innovative capability provides VoIP businesses with an automated layer of defense against spam, scam, and fraudulent calls.

Here’s how it works: for each call, our intelligent system analyzes the conversation. It transcribes the content, evaluates it for suspicious patterns, and assigns a spam risk score. You’ll also receive AI-generated explanations, providing you with clear insights into potential threats on your platform.

Why this is a game-changer:

  • Uncover Fraudulent Intent: Identify malicious activity directly from the audio content of calls.
  • AI-Powered Insights: Receive automated spam risk scores and full call transcripts for thorough analysis.
  • Strengthen Your Defenses: Protect your business, build stronger customer trust, and enhance regulatory compliance.

Ready to see it in action?

:point_right: Explore Intelligent Call Monitoring

Want a personalized walkthrough?

:speech_balloon: Schedule a quick demo and discover how Intelligent Call Monitoring can revolutionize your VoIP fraud protection strategy.

Excited for you all to experience this!

Regards,
Samir Doshi

2

It sounds cool, but if your AI fraud detection system actually “listens” to the calls and evaluates the conversation, it is going to be a hard sell in North America and Europe. Consumers would not like to have their calls recorded, and strong privacy laws probably don’t allow this kind of system.

3

You are absolutely right and got the same feedback from many others, and it’s an important concern.

We have deployed this feature with a few customers in Asia and Africa where regulations permit or not so strong for such implementations, and the results have been positive so far.

That said, we are fully aware of the privacy challenges in regions like North America and Europe. We are actively working on improving the feature to support privacy compliant workflows, including local processing and consent-based options, to align with stricter regulations.

Appreciate your feedback. It’s helping us build a better and more responsible solution.