Not able to download invoice

1

Hello,

I can’t download the invoice from the admin page or customer page, the error :6 ##########

2

Hello @devang ,

Which version you are using and OS?

4

CentOS Linux release 7.9.2009 (Core) And version v5.0

5

Kindly check logs and hope you have correct permission to your source directory.

We have similar setup for community member and it work there as well https://latest.astppbilling.org/

6

We installed ASTPP from the Script and then just create prepaid customers and providers.

Can you please share the path or something so we can check.

7

Its difficult to answer without any error log/issue detail, here sharing some tips so try it if works for you.

  1. Check error logs & access log of ASTPP & Nginx
  2. Drop exiting DB and import from ASTPP/database at v5.0 · iNextrix/ASTPP · GitHub
  3. Set 755 permission to your source directory.
8

Still the same , Installation is in /opt folder,

9

To date this error has not been fixed, I have tested all the 777 and 755 permission options in every directory, there is nothing in the log.
The problem is with the logo, if I load a logo it generates the error, if I remove the logo the invoice works!