Outbound call not working

kdorcas71 · June 27, 2022, 8:32am

I am using a calling card application but my outbound calls are not going through. this is the error i get NORMAL_TEMPORARY_FAILURE [41]

palak · June 27, 2022, 9:10am

Hello @kdorcas71 ,
Can share more details on it? Also please check if the configuration for outbound calls are configured fine?
Thanks.

kdorcas71 · June 27, 2022, 9:22am

Hello Palak,
How do I check for the outbound call configurations.
I am currently using a sip trunk.

kdorcas71 · June 27, 2022, 10:28am

my outbound call configurations are okay.

palak · June 27, 2022, 11:45am

Can you share the logs in freeswitch pastebin here?

kdorcas71 · June 27, 2022, 12:50pm

palak · June 28, 2022, 7:16am

@kdorcas71 can you please send full logs from the starting to end.
Thanks.

kdorcas71 · June 29, 2022, 8:36am

palak · June 29, 2022, 9:37am

@kdorcas71 we have checked and found that the call is passed to gateway but from provider it is not working.

Above the call is passed to gateway. If you check sngrep you can find the error coming from provider IP.

In above we have send the call with codec’s then gateway sent failure, please check with them once.

Thanks.