I have an issue with 2 DID s that weren’t renewed after November.
They are supposed to renew every 30 days. Strange situation is client had enough balance, DID was not even released automatically, if didn’t have enough balance it should released. However it is till active, and next bill date still shows as 2020-12-24. When i checked it did not even charged from the account balance. Everyday customer is receiving renewal notice for these 2 DIDS when the cron job runs. Kindly refer below screen shots and that would be appreciate if someone can help me.