V5: Support Ticket Addon fails to install

On Debian 9.

Copying file to web directories…
Copy process completed for web directories!!

Importing database queries…
Error Code : 1060
Error Message : Duplicate column name ‘cc’
Error in this query : ALTER TABLE mail_details ADD cc VARCHAR(255) CHARACTER SET latin1 COLLATE latin1_swedish_ci NULL DEFAULT NULL

I just tested on demo server and that worked. Maybe you just reinstall and check if that works or if you any other instance running then try on that.

Okay I will. Thank you for taking the time to reply

@smrdoshi I tried again on a VPS on Digital Ocean (First time was within Virtual Box). Same result.

Copying file to web directories...
Copy process completed for web directories!!

Importing database queries...
Error Code : 1060
Error Message : Duplicate column name 'cc'
Error in this query : ALTER TABLE `mail_details` ADD `cc` VARCHAR(255) CHARACTER SET latin1 COLLATE latin1_swedish_ci NULL DEFAULT NULL

I have also tried with CentOS 7; nothing different.

Maybe if you explain what setup you have different in version 5 than my three different tests?

I just tried on version 4 installed on Debian 9. It was success. Maybe you tested it on version 4 instead of version 5?

Copying file to web directories…
Copy process completed for web directories!!

Importing database queries…
Database queries import process completed!!

Module successfully imported!!

Please re-login to get impact of addon!!

Have the same problem. did you manage to resolve?

1 Like

No, problem still exists for version 5.

May have to report the issue on their repo site.

Hello
@KNERD Yes, please log the concern https://jira.astppbilling.org

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A workaround has been reported @amwaniki

https://jira.astppbilling.org/browse/ASTPPCOM-852