Dear Community User,
We are pleased to announce that we are coming up with a new webinar on Support Ticket Add-on.
Date: 11 Feb 2021
Time: 7 PM IST (GMT + 5:30)
Duration: 1 Hour
How to Join:
Fill up the registration form: https://events.astppbilling.org/event/astpp-support-ticket-walkthrough/
The initial concept of support ticket was to ensure all customer concerns and issues get resolved on-time and can be tracked with ease. The support ticketing solution, also known as help desk ticketing software, is used to manage different tickets. Each ticket represents a technical or any other type of issue faced by the customer. The support ticket solution not only ensures that customers receive timely and satisfactory services, but also ensures that the technical team works productively.
In the VoIP industry, the importance of support tickets and help desk ticketing systems is quite high. This happens because VoIP is one of the most technical industries and technical concerns can better get managed by using a support ticket solution.